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Faq

ARRIVING AT BORGO GRONDAIE SIENA


Which is the nearest airport to get to Siena?

Florence: 70 km

Pisa: 150 km

Which is the nearest railway station to Borgo Grondaie?

We are 1 km far from the train station of Siena but we suggest you to take a taxi on arrival to save you hauling luggage upon the hill where we are located.

Do you have a pickup or shuttle service from and to the airport?

We can provide a private car service for pickup and drop off. Rates vary depending on the number of people.

Where we can rent a car in Siena?

In Siena you find Avis, Hertz, Europcar and some other local companies.

Is parking or garage available?

Yes, there is a private open parking in our property free of charge to our guests.

Can you provide a very clear description to reach Borgo Grondaie?

In addition to the driving directions in our site we suggest you to bring with you these three items to save time searching us:

- follow the signs to the railway station,

- cross the metal spanned bridge,

- get to the large CO-OP shopping centre near the bridge and drive down to the back of the CO-OP (towards the back parking area) as Borgo Grondaie is located on the hill behind it.

At what time can we check-in and out from hotel rooms or apartements?

Check-in time at 2.00 p.m. We do not have a 24 hours reception. We are on site until 10.00 p.m. For arrivals after 10.00 p.m. we leave the key at front door with a map to room/apartment. Check-out at 11.00 a.m.

Can I arrive early and drop off my bags at Borgo Grondaie?

Yes, you can arrive as early as you need. If the room isn't ready, you may leave your bags at the front desk. Likewise, if you need to leave your bags with us on your departure day, due to a late departure, you are welcome to do so.

 

HOTEL ROOMS

Do you have non smoking rooms/apartments?

All our hotel rooms and apartments are no smoking.

How big are your beds?

Our single (twin) beds are 85 cm wide by 200 cm long.

Our double beds (2 single beds joined) are 170 cm wide by 200 cm long.

Our sofa beds are 140 cm wide by 190 cm long or 160 cm wide by 190 cm long.

In the single rooms of the apartments called 'Cipresso' and 'Piazzetta 3' there is a bed called 'francese'. This bed is 145 cm wide x 200 cm long.

How big are the hotel rooms/apartments?

The size of the rooms is standard. The apartments size depend on their layout. Please see our apartments plans for sample apartments layouts.

What is the difference between hotel rooms and apartments?

The apartments and rooms are within Borgo Grondaie own complex. The apartments are larger than the hotel rooms and have a kitchenette. The smaller apartments are composed by two rooms (one bedroom and the living area). The rooms have breakfast and daily maid service included in the rate. The apartments have only weekly maid service included in the rate. Of course at a small extra charge they can have breakfast and daily maid service.

How can apartments' guests have breakfast and daily maid service?

They can have both facilities adding a 23% of the apartment daily rate. In case they just need the cleaning the rate is 30 euro a day and 8 euro per person for breakfast.

Which accommodation is more romantic?

That is quite subjective. We find each hotel room and apartment romantic, quiet and private.

Do any of your hotel rooms have a view or balcony?

All our rooms and apartments have the view onto the surrounding gardens of our property and not onto the old part of Siena. We have 1 room and 3 apartments with balcony and 2 apartments with private garden.

Can I request a specific room?

Yes, you can. Through our online booking system you can check if the room/apartment you prefer is available for the dates you required.

Are the hotel rooms/apartments quiet?

Both of them are quiet despite the proximity with the train station. Is there a curfew?

No, there isn't. You are free to come and go as you please. Apartments and rooms are independent. You just need your key to get in.

May we have two single beds in the room/apartment?

Most of our beds are two single beds which we put together as a double bed except for some apartments which have a queen size bed (1 mattress) . Where queen size bed is not available please specify if you prefer a double bed or two twin beds.

 

SECURITY

Do you have room safes?

Each room has an individual combination safe. There is a safe at the reception where apartments can store their items.

How safe is Siena neighbourhood, especially at night?

We enjoy a country atmosphere despite we cannot say the same of the immediate surrounding area which resembled a commercial area due to the presence of a big grocery store at the base of the hill where we are, but the road is safe even walking back at night.

What kind of keys do you use?

We use traditional keys, not electronic card keys.

 

CHILDREN

Are children welcome at Borgo Grondaie?

We welcome well-behaved children of all ages.

Can our child sleep in the bed with us?

We recommend apartments for families but we are happy to provide a crib free of charge.Do you have cots or cribs?

We have 2 cribs available at no additional charge. These are available for children of max 3 years old.

Do you have a high-chair?

Yes, we have  2 high-chair in total.

What is the additional charge per apartment if we have a child or children with us?

Children of 2 years old or younger, who do not require their own bed, are free of charge.

Is there a baby sitting service?

We can arrange this kind of service. Rates vary depending on the number of children, the number of hours and during what time of the day you ask for (during the night there is an extra charge per hour).


BREAKFAST

Is breakfast included in the price?

Breakfast is included in hotel room rate. Apartments can have breakfast with a small extra charge.

What do you serve for breakfast?

We serve croissants, different kind of freshly baked pastries and breads, butter, jams, honey and Nutella. We also serve 4 kind of cereals, yoghurt, fresh fruits, cheeses and local cold cuts, orange juice, a variety of teas, coffee, hot chocolate and espresso drinks, including cappuccino and caffe latte. We don't serve hot food like eggs, etc.

What time is breakfast served?

We serve breakfast from 7.30 a.m. to 10.30 a.m.

Where do you serve breakfast?

We serve breakfast in the common area located at the reception and, in summer, in a sunny terrace in front of the reception.

Can I make special requests for breakfast due to dietary restrictions?

Please let us know when you make your reservation if you have any dietary restrictions, and we will do our best to accommodate you. Celiac breakfast available upon request