Hi! My name is Giulia, I study in a commercial school in Siena, and thanks to my school I’m doing my first job experience at Hotel Siena Borgo Grondaie. During this week I have discovered a lot of new things about Siena that before ignored. Especially because Borgo Grondaie is organizing a tour called #unterzociascuno . I have understood the importance of social media for hotels, because they represent a perfect showcase on internet and, I learnt to use pinterest and twitter. I have seen how a hotel management program works e.g. the check-in and check-out operations and reservations. My experience at Borgo Grondaie will be very useful as far as my languages studies in case I find a job in the hotel industry.