How pay parking lot in Italy?

We want to share an experience occured to our guests in a parking lot in a village in the Chianti area.
They parked their car, paid at the machine and went to visit the area by walk.
When they returned what a surprise!!!They found a tickey (fee) at their car. The reason was because they didn’t pay for parking.
They tried to explain to a local policeman that they had paid and showed the ticket.
No way to cancel the fee…..the reason? They didn’t leave the ticket inside the windscreen in order that the parking controllers could see the payment.
My advice for everybody visiting our country. In all parking lots where you have to pay in advance please leave the ticket inside the windscreen
Why our guests didn’t understand it? Because on the ticket it is written only in Italian. How pay parking lot in Italy?
 
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